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Tag Archives: Profit Improvement

The last thing your business needs is more metrics

If a few metrics is a good thing, more metrics must be better, right? No – in most businesses that makes things worse, not better. Here’s why…

Posted byAlastair ThomsonPosted inBetter BusinessTags:Business, Business Process Improvement, Finance, Performance Management, Profit Improvement2 Comments on The last thing your business needs is more metrics

How sweary chefs, innuendo-fuelled bakers and exasperated hoteliers guarantee great customer service

To improve customer service, business usually tried to do more. But what about trying to do less?

Posted byAlastair ThomsonPosted inBetter BusinessTags:Customer Service, Performance Management, Profit Improvement1 Comment on How sweary chefs, innuendo-fuelled bakers and exasperated hoteliers guarantee great customer service
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